ü Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations,
ü Right to be heard to his/her satisfaction of narrating his/her entire problem and concerns.
ü Right to expect legible prescriptions and clear explanations on the details of dosage, dos & don’ts along with the generic options for the medicines.
ü Right to be provided with information and access on whom/where to contact case of an emergency.
2. Confidentiality and Dignity
ü Right to personal dignity and to receive care without any form of stigma and discrimination.
ü Right to Privacy during examination and treatment
ü Right to Protection from physical abuse and neglect
ü Right to respect on their special needs such as spiritual and cultural preferences.
ü Right to confidentiality about their medical condition.
ü The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.
ü Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
ü A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important ‘patient right’ and needs to practiced with utmost diligence and transparency.
ü Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
ü Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
ü Patients or their authorized individuals have the right to request access and receive a copy of their clinical records.
ü Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemized structure of the various expenses and charges.
ü Patients have the right to information on hospital rules and regulations.
ü Detailed Information on organ donation, its legal and other aspects are carefully and explicitly mentioned
ü Patient has the right to seek a second opinion on his/her medical condition.
ü Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.
5. Right to Redress
ü Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organization or with government health authorities.
ü The patient has the right to a fair and prompts hearing of his/her concern.
ü The patient in addition has the right to appeal to a higher authority in the healthcare provider organization and insist in writing on the outcome of the complaint.
1. Honesty in Disclosure
ü Patients and relatives are expected to provide complete and accurate information, honestly about his/her health, including present complaints, past history of illness, hospitalizations, medications and any other matter which pertain to his/her health
ü The patients and/or relatives are to provide complete and accurate information including full name, address and other required information.
2. Treatment Compliance
ü Patients should be responsible for asking questions whenever he/she has any doubts
ü Comply with the treatment plan, procedure and follow instructions meticulously
ü Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.
ü Patients are expected to cooperate while administration of medicines and/or undergoing investigations
ü It will be the patient’s and/or the relatives’ responsibility to adhere to the prescriptions and other instructions at home.
3. Intent for Health Promotion
ü Patients should be abide by hospital Rules and regulation
ü Comply with the No-smoking policy
ü Comply with the visitors policy to ensure the Rights and comfort and safely of all patients
ü Respect other patient’s medical condition and urgency and accept that his/her doctor may need to attend them first
ü Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in Hospital
ü Accept the measures taken by the hospital to ensure personal privacy and confidentiality of Medical Records.
4. Transparency and Honesty
ü Patients and relatives are expected to provide complete, truthful and accurate information to Doctors and to the TPA & Corporate desks, whenever required. This will help them to get better services. This will help them to get better service.
ü Patients shall make sincere effort to understand the therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
ü No false Bills or false certificates should be asked for
ü Always report fraud and wrong-doing
ü Attend and follow-up, as instructed.
ü I will be respecting the doctors and medical staff caring and treating me.
ü I will abide by the hospital / facility rules
ü I will bear the agreed expenses of the treatment that is explained to me in advance and pay my bills on time.