Privacy Policy

At UMRI Hospital (A Unit of Uniquecynax Healthcare Private Limited, CIN: U85100WB2018PTC225254, GSTIN: 19AACCU2228B1ZP, Clinical Establishment License No.: 34258130), we are committed to maintaining the highest standards of patient privacy, data protection, and confidentiality. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and medical information when you visit our hospital facilities, website (www.umrihospital.com), or use our healthcare services.

1. Information We Collect

We collect the following types of information:

• Personal Details: Name, address, contact number, email ID.
• Medical Records: Diagnosis, prescriptions, clinical notes, reports.
• Billing Information: Payment records, insurance details.
• Online Interaction Data: IP address, appointment form data, cookies.

2. How We Use Your Information

• Providing high-quality medical and diagnostic services.
• Managing appointments, admissions, and discharge processes.
• Maintaining electronic medical records (EMR).
• Processing billing, payment, and insurance claims.
• Improving patient experience and service quality.
• Ensuring compliance with legal & regulatory requirements.

3. Protection of Your Information

Your privacy and data security are our top priority. UMRI Hospital uses:

• Encrypted servers for storing patient data.
• Restricted access to sensitive medical information.
• Secure hospital information systems & EMR software.
• Regular audits and compliance with healthcare data protocols.

4. Sharing of Information

We do not sell or share personal information for commercial purposes.

We only share data with:

• Authorized medical professionals involved in your treatment.
• Insurance companies for claims processing.
• Government or legal authorities when legally required.
• Diagnostic partners strictly for your ongoing care.

5. Cookies & Website Data

Our website may use cookies to improve user experience. These do not collect personal medical information and can be disabled through your browser settings.

6. Patient Rights

You have the right to:

• Access your medical records.
• Request corrections to inaccurate information.
• Ask how your data is used and processed.
• Withdraw consent for non-essential data usage.

7. Data Retention

UMRI Hospital retains patient medical records as required by Indian medical regulations to ensure continuity of care and compliance.

8. Third-Party Services

Some services such as laboratory tests, radiology, and pharmacy billing may involve third-party partners. These partners also follow strict healthcare data confidentiality rules.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be published on our website and available at the reception desk.

10. Contact & Grievance Redressal Information

For queries regarding our Privacy Policy, data protection practices, or patient grievance redressal, contact us at:

Entity Name: UMRI Hospital — A Unit of Uniquecynax Healthcare Private Limited
Clinical Establishment (CE) License No.: 34258130
CIN: U85100WB2018PTC225254
GSTIN: 19AACCU2228B1ZP
Hospital & Mailing Address: 35/5, Bose Para Road, Behala Silpara, Purba Barisha, Kolkata - 700008, West Bengal, India
Registered Office Address: 46, Nrisingha Dutta Road, Kolkata - 700008, West Bengal, India
Email: info@umrihospital.com / frontdesk@umrihospital.com
Phone: +91 90736 66003 / +91 90736 99003