Terms & Conditions, Medical Disclaimer & Refund Policy

2. Medical & Clinical Disclaimer

All medical content, department descriptions, doctor profiles, and diagnostic test information published on www.umrihospital.com are provided solely for general informational and appointment scheduling purposes. Nothing on this website constitutes a medical diagnosis, treatment guarantee, or substitute for an in-person clinical consultation with a qualified and registered medical practitioner.

In the event of a medical emergency, please visit our 24×7 Emergency Department directly at 35/5, Bose Para Road, Behala Silpara, Purba Barisha, Kolkata - 700008 or call our emergency helpline at +91 90736 66003 immediately.

3. OPD Appointments & Pathology Test Bookings

• Appointment time slots selected online are indicative; actual consultation times may vary if the consulting specialist is attending to an emergency or critical care procedure.
• Pathology test and health checkup package prices displayed on the website are transparent hospital tariffs in Indian Rupees (INR). Home sample collection slots are subject to prior confirmation by our laboratory helpdesk.
• Patient contact information (name, mobile number, email address) collected during booking is verified via OTP solely to prevent unauthorized bookings and to deliver official appointment receipts and diagnostic reports.

4. In-House Hospital Pharmacy Policy

UMRI Hospital operates a licensed 24×7 in-house hospital pharmacy at its campus premises. In strict compliance with the Drugs and Cosmetics Act, 1940 and Rules, 1945:

• No Schedule H, Schedule H1, or prescription-only medicines are dispensed without a valid prescription issued by a Registered Medical Practitioner (RMP) and verified by our registered hospital pharmacist.
• No Schedule X, narcotic, psychotropic, or habit-forming substances are sold or offered through the website under any circumstances.
• Online prescription uploads on the website serve only as an enquiry/pre-verification request for patients visiting or registered with UMRI Hospital.

5. Cancellation & Refund Policy

• Appointment Cancellation / Rescheduling by Patient: Patients may reschedule or cancel a confirmed OPD appointment or pathology booking by contacting our helpdesk at +91 90736 66003 or info@umrihospital.com at least 4 hours prior to the scheduled slot.
• Cancellation by Hospital / Doctor Unavailability: If a consulting doctor is unavailable due to an emergency or schedule change, the patient will be offered either priority rescheduling or a 100% full refund of any advance online payment made.
• Refund Processing Timeline: Approved refunds for online payments (processed via Razorpay / UPI / Card / NetBanking) are initiated within 3 to 5 business days and credited back to the original source payment method within 5 to 7 business days.

6. Governing Law & Grievance Officer

These Terms & Conditions are governed by the laws of India, with exclusive jurisdiction in the courts of Kolkata, West Bengal. For any billing, refund, privacy, or service grievance, please contact: